Frequently Asked Questions (FAQs)

1. Do you offer international shipping?

Yes, we ship to most countries worldwide. Our products are manufactured and shipped from the United States, China, and Vietnam.

2. How long does order processing and delivery take?

• Production Time: 1 - 3 business days

• Shipping Time:

  • Domestic (U.S.): 2 - 4 business days

  • International: 5 - 8 business days

• Shipping Fee: $4.95 flat rate for all orders
  

3. How can I track my order?

Once your order is shipped, you will receive an email with your tracking number. If tracking information is not available after the expected processing time, please contact our support team at contact@hopefight.com.

4. Can I modify or cancel my order?

You can request modifications or cancellations within 6 hours of placing your order. After this period, the order may have entered production and cannot be changed. Please contact us as soon as possible if you need to make changes.

5. Can I request a refund or exchange?

Yes, we accept refund and exchange requests within 15 days of receiving your order. Please see our Refund & Return Policy for full details.

6. Can I use special characters in personalized text?

We recommend avoiding special characters in personalized names, as certain fonts may not support them. Refunds or exchanges will not be offered for personalization issues related to unsupported characters.

7. Can I upload multiple photos for a custom product?

Yes, you're welcome to upload multiple photos. Please be as specific as possible with your design preferences to help us create the best result.

8. Can I request a custom background for my design?

We offer a variety of pre-designed backgrounds. If you have a special request, feel free to contact us at contact@hopefight.com.

9. Can I use a P.O. Box for shipping?

We cannot deliver to P.O. Boxes via express services. If using a P.O. Box, please include the recipient’s phone number on the shipping label. Please note that using a P.O. Box may cause delays and is not guaranteed by carriers like UPS or FedEx.

10. What should I do if I haven’t received my order?

If your order hasn’t arrived within 15 days (U.S.) or 25 days (international) from the shipment date and tracking shows no movement, please reach out to us for assistance.

If your question isn't listed here, feel free to contact our customer service team at contact@hopefight.com. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM EST.