Refund & Return Policy
1. Return Policy
Return Timeframe
✔️ You may request a return within 30 days of receiving your order.
✔️ After 30 days, we’re unable to process return or refund requests.
When Returns Are Accepted
✔️ The product arrives damaged or defective.
✔️ You receive an incorrect item, size, or design compared to your confirmed order.
Return Requirements
✔️ Item must be unused and unwashed, in its original condition.
✔️ Original packaging, tags, and any included accessories must be intact.
✔️ Proof of purchase and your order number are required.
Items That Cannot Be Returned
❌ Customized or personalized products, unless faulty or incorrect.
❌ Items that have been worn, washed, altered, or damaged due to misuse.
❌ Return requests submitted after 30 days from delivery.
2. Refund Policy
If your request meets the return conditions, refunds will be processed as follows:
Full Refund (100%)
✔️ Order canceled within 12 hours of purchase.
✔️ Item arrives with significant defects (no return required).
✔️ Product is clearly different from the description or listing.
Partial Refund / Store Credit
✔️ If you ordered the wrong size or design and wish to reorder, we may provide a partial refund or store credit.
✔️ If there’s a minor issue caused by us but you choose to keep the item, a partial refund may be offered.
No Refunds Will Be Issued
❌ Delays caused by natural disasters, pandemics, customs clearance, or incorrect shipping information provided by the customer.
❌ Change-of-mind requests after receiving the product.
3. How to Request a Return or Refund
Step 1 – Contact Us
Email contact@hopefight.com within 30 days of receiving your order and include:
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Your order number
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Clear photos or videos showing the issue
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A brief description of the problem
Step 2 – Return Instructions
If your request is approved, we will send you return instructions within 1–2 business days.
Step 3 – Processing
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For cases where we are at fault, Hopefight will cover the return shipping costs.
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Refunds are processed within 1–2 business days after we receive and inspect the returned item.
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If no return is required, your refund will be issued within 1–2 business days after approval.
4. Order Cancellations
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You may cancel your order within 12 hours for a full refund.
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After 12 hours, production may have started, and cancellation cannot be guaranteed.
5. Late or Missing Refunds
If your refund hasn’t arrived after 10 business days:
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Check your bank account.
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Contact your bank or credit card provider (processing times can vary).
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If the issue remains unresolved, email contact@hopefight.com for assistance.
6. Contact Us
📧 Email: contact@hopefight.com